Service & Support

Keep your voice platform running smoothly with world-class support from Citel. We offer exceptional technical support and warranty services to end users and Citel Authorized Business Partners for our entire suite of VoIP Migration products.

To simplify matters, we have established an on-line technical support ticketing system.

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Product Information Bulletins

Product information bulletins (PIBs) are a valuable tool for sharing the latest Citel product solution developments. Product launches, feature enhancements, and other product modifications are all published in PIBs.

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Citel provides support resources for your Portico™ TVA™, IP Phones, EXTender™/PBXgateway™, EDAC and Module EXTender including:

  • Product Installation Manuals
  • Troubleshooting Guides
  • Software and Firmware Downloads
  • Frequently Asked Questions
  • More info on supported PBX phones
  • And More

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