EXTender ™ 1000

Citel’s EXTender 1000 gives teleworkers and other single users seamless remote access to the corporate voice and data networks and associated applications. The EXTender 1000 is a smart choice for enterprises managing remote workers lacking a broadband Internet connection.

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EXTender™ 1000

  • Specification Sheet PDF
  • Product Suite Brochure PDF
  • Compatible Handsets PDF

NOTE: Setup and configuration are straightforward.

EXTender Models

Citel Legacy Products

Key Benefits

You can connect EXTender 1000 Remote Units at the remote location over an analog POTS line, and EXTender 1000 Switch Units at the central PBX location. For larger deployments, multiple EXTender 1000s can be connected to a compatible Citel PBXgateway. After this, installation is plug-and-play, and set-up is easily accomplished using the phone display or a PC.

Extend the features and functionality of a central PBX to home-based workers with analog lines.

Increased Productivity
Teleworkers and other remote employees are able to access PBX/KTS dial tone, receive office-bound calls, and invoke business calling features such as internal dialing, transfer, hold, and conference. Users who also maintain a workstation at the corporate office can provide callers with a single reach number, and enjoy the convenience of one voice mailbox for all messages. And the easy system maintenance frees up your IT staff’s valuable time as well.

Cost Savings
Telecommunication costs fall by up to 30 % just by administering all PBX users from a single location and platform. And with access to internal (four-digit) dialing, there are no toll charges when calling any office within the enterprise, regardless of physical location. Further, placing regular long-distance and international calls through the corporate voice system keeps all employees on a unified dialing plan.

Flexibility
The EXTender 1000 interoperates with all leading PBX/KTS systems. Your enterprise can leverage its existing PBX or KTS to connect remote users to the corporate voice system. The EXTender 1000 is also an affordable, scalable solution for additional teleworkers or other single users. Additional users can be easily added with a standard EXTender 1000 configuration at the remote location, and a second EXTender 1000 or other Gateway port at the PBX.

Determining which EXTender/PBXgateway solution(s) is best for you.

There are several types of EXTenders, each for a different enterprise configuration. In summary:

  • EXTender 1000 is for teleworkers with analog lines
  • EXTender 3000 is for teleworkers with ISDN lines
  • EXTender 4000 is for teleworkers with broadband Internet connections
  • EXTender 4100 is for teleworkers and small office/home office (SOHO) users with broadband Internet connections
  • EXTender 6000 is for branch offices and call centers of up to 12 people, and can scale with the growth of the remote location
  • EXTender IP6000 is for branch offices and call centers that plan to migrate to a VoIP telephony platform within two years
  • EXTender 7000 is for branch offices and call centers of more than 12 people, and can scale with the growth of the remote location

EXTenders are terminated by compatible PBXgateways; in the case of EXTender 1000, 3000, 4000, and 4100 units, small deployments can also be terminated by series-specific switch modules.

PBXgateway I is compatible with EXTender 4000, 4100, 6000, and IP6000.
PBXgateway II is discontinued.

FAQ’s: EXTender™/PBXgateway™

What is an EXTender? What is a PBXgateway?

EXTender is the name for a suite of Citel products that extend the features and functionality of a central PBX or Key system to branch offices, call centers, teleworkers, and mobile phones.

PBXgateway is the termination device installed at the PBX location in conjunction with an EXTender deployment.

What are the benefits of the EXTender/PBXgateway product suite?

They allow distributed enterprises to eliminate PBX and Key systems at remote locations. All employees utilize the same fully featured central PBX, saving money on equipment, maintenance, coordination, inter-office calls, a unified dialing plan, and more.

EXTender and PBXgateway solutions also scale easily to the growth of the location. As new stations are added, another port on the EXTender and PBXgateway are utilized; when port capacity is reached, additional units can easily be added.

Who should consider deploying an EXTender/PBXgateway solution?

Any enterprise with workers at multiple locations and significant investments in PBX infrastructure and equipment can benefit from an EXTender/PBXgateway deployment.

Does it matter how many locations or employees there are in the enterprise?

Scalability is limited only by the station capacity of the central PBX and available bandwidth.

How much can be saved by deploying an EXTender/PBXgateway solution?

For an existing branch office or call center considering a new PBX, solid savings can be expected. Instead of installing the new PBX or Key system, the location is outfitted with one or more EXTenders, and depending on network connection, an access device. Even if the remote location’s existing system is still usable, centralizing voice network administration frees up IT resources and reduces telecommunication expenses by up to 30%.

With single user deployments, savings vary widely, depending on whether the user also maintains an office workstation and how many outbound calls the user makes. Centralized voice network administration adds considerably to the savings realized with a single user deployment as well.

What equipment is needed to deploy an EXTender/PBXgateway solution?

All deployments require compatible handsets at each remote location. The EXTender 4000, 4100, 6000, IP6000, and 7000 also require a network access device at both the remote and central location.

How are the EXTender/PBXgateway installed and configured?
The EXTender is connected to the phone(s) and the appropriate connection at the remote location.

The PBXgateway is installed within 500 feet of the central PBX. A network access device or router may be part of the configuration as well; click here for product spec sheets including sample configuration graphics, or talk to a Citel representative to find out exactly which equipment will be needed. Configuration is completed via intuitive web interface and/or terminal connection, depending on EXTender model.

How are the EXTender/PBXgateway installed and configured?

The EXTender is connected to the phone(s) and the appropriate connection at the remote location.

The PBXgateway is installed within 500 feet of the central PBX. A network access device or router may be part of the configuration as well; click here for product spec sheets including sample configuration graphics, or talk to a Citel representative to find out exactly which equipment will be needed. Configuration is completed via intuitive web interface and/or terminal connection, depending on EXTender model.

Which PBXs are compatible with Citel EXTender products?

EXTender and PBXgateway solutions are compatible with leading PBX protocols, including Alcatel, Avaya, Ericsson, Iwatsu, NEC, Nortel, Panasonic, and Toshiba. Interoperability varies by EXTender; click here for product spec sheets, or talk to a Citel representative.

Which handsets are compatible with Citel EXTender products?

EXTender and PBXgateway are compatible with more than 125 handset types.

Do you have to use the same type of handsets at each location?

No, but all phones must be the same brand as the PBX. For example, if the PBX is a Nortel Norstar®, then all handsets must be Norstar as well, but can be a mix of model numbers.

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