In addition to the most robust portfolio of VoIP migration solutions for enterprises available today, Citel also manufactures the Expandable Digital to Analog Converter (EDAC) call center recording signal translation device.
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Call Recording is a Standard Industry Practice
Call Recording enables quality service, training, security, transaction verification, and emergency services applications.
Citel pioneered solutions that convert digital PBX/KTS signals for call recording on standard analog equipment. Our industry-leading EDAC monitors all line appearances on the desktop handset and then reformat digitized information into a standard analog format required by most enterprise-grade recording equipment. EDAC units passively capture both sides of a conversation and send audio to the recorder when a call is active.
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You can trust the 30 years of experience that Citel has gathered during its participation and development in the Telecommunications Industry. Trust the CITEL Experts!