A recent article posed the question why is your company looking at migrating to VoIP. If reducing operational costs is the key determining factor in deciding on a move to VoIP that decision should be relatively easy particularly in light of the high cost of legacy telephony service. If the legacy PBX has not already been end of lifed, the maintenance cost of supporting the PBX tends to more than offset any benefit gained from remaining with the system. If a portion of the cost of the existing system remains on the books the use of the Portico™ TVA™ to SIP enable those handsets can help to offset a portion of any possible bookkeeping loss that might be incurred by migrating over to VoIP. Capital costs should therefore not be a determining factor in the move.
The decision comes down to service and what the user wants or needs, whether he knows it or not. Is a company endeavouring to replicate existing TDM services or do they want something more. Is the move to VoIP being undertaken more as a telephony update or is it seen as part of an IT move to integrate communications and information technology within a single framework. The good news is the two can be combined and a decision on the roadmap deferred until other factors relating to VoIP adaptation are satisfactorily dealt with. Network bandwidth, voice quality, equipment requirements, cost value benefit determinations are among the factors companies are dealing with as part of the value proposition. Moving to VoIP without the full rip and replace allows companies to obtain the operational cost savings now, while keeping capital costs to a minimum and enabling a proper decision on what is the real reason for moving to VoIP. Cost or service? Contact sales@citel.com to learn more about how the Portico™ TVA™ can facilitate this decision making option.