The EDAC monitors all line appearances on the telephone set and reformats the digitized
information into the standard 600 ohm analog format required by most recording equipment. The unit passively captures both sides of a conversation and sends audio to
the recorder only when a telephone call is active.
An EDAC base unit can go online with just one port card. The user adds cards as needed. Multiple base units can be combined to handle any size installation. Citel’s EDAC resides entirely in the switch room and may be wall or rack mounted. Hardware is easily installed without disconnecting the switch or disrupting service, and requires little costly wiring.
The EDAC installs securely in the telephone room with no additional wiring or cables running to desktop phone sets. Users cannot disconnect the recorder.
EDAC base units contain twelve individual port cards. Units can be expanded or serviced one port at a time.
Base units can be mounted on the wall or installed in a standard rack.
EDAC works with both 115- and 230-volt power supplies. It is UL, cUL, CE Mark, and FCC compliant. In addition, it is A Law and u Law compatible.
EDAC allows greater than industry average line lengths. It is ideal for multi-floor or multibuilding installations.
With legacy products including the first digital-to-analog converters for recording (1987), Citel today leads the field with the widest assortment of licensed switch interfaces and the largest installed base of any manufacturer.
Want to learn more about how Citel can improve productivity and service in call center environments? Request a call from a Citel representative, or contact us directly.
Features & Benefits